Refund and Returns Policy

Need to Cancel an Order Before Shipment?

We’ve Got You Covered!

Haven’t received your order yet and want to cancel? No problem!

Here’s how to reach us:

Email: perfumehouseltd@gmail.com

Phone: 0210716373 | 021973905

Easy Returns & Cancellations

We understand that plans change. If you need to cancel or return a product, please refer to our Returns & Cancellation Policy for details. This policy applies in addition to any statutory rights you may have as a consumer.

Refunds

• Online Payments (PayPal or App):

  Refunds will be processed within 24-48 business hours of receiving the returned product, back to the original payment method. You’ll see the funds in your account within 2-3 additional business days.

• Cash on Delivery:

  After receiving the product and your bank details via email, we’ll initiate a bank transfer within 24-48 business hours. Expect the funds in your account within 2-3 additional business days.

Replacements

Made a mistake or received the wrong item? We’ll replace it! However, replacements are only available if:

• The product is unworn and in its original packaging with all seals, labels, and barcodes intact.
• You received the wrong product or an expired item.

Products delivered are not eligible for returns, but damaged products will be replaced.

Proof of Unboxing Required for Replacements

To ensure a smooth replacement process, please share a video of yourself unpacking the product. We’ll use this video to determine eligibility for a replacement.

What Can’t Be Returned?

Here are some situations where returns won’t be accepted:

• Product damage due to misuse or overuse.
• Returned product is missing original packaging, price tags, labels, or original packing.
• Serial number is tampered with.
• Defective products not covered by the seller/manufacturer’s warranty.

Important Note: Refunds will be processed only after the returned product is received and verified at our warehouse.